Terms of service

Terms of Service

Welcome to Pretty Little Problem. By accessing or using our website at prettylittleproblem.com (the 'Site') and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Eligibility

You must be at least the age of majority in your jurisdiction to use the Site or make a purchase.

2. Products and pricing

All products are made-to-order and printed on demand. Product descriptions, images, and prices may change at any time without notice. Colors may vary slightly from on-screen representations. Pricing is shown in US dollars unless otherwise specified.

3. Orders and payment

By placing an order you make an offer to purchase the listed products. We reserve the right to refuse or cancel any order at our discretion, including for pricing errors, suspected fraud, or product availability issues.

4. Shipping

Production and delivery timelines, rates, and responsibilities are described in our Shipping Policy, incorporated by reference.

5. Returns and refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy, incorporated by reference.

6. Intellectual property

All content on the Site, including designs, graphics, text, logos, photos, and product imagery, is the property of Pretty Little Problem or its licensors. You may not reproduce, distribute, modify, or create derivative works without prior written permission.

7. AI-Generated Imagery

Product photos on this site featuring models may be created using artificial intelligence. These images are for illustrative purposes only and are intended to show how the product may look when worn. All garments sold are real physical products.

8. Acceptable use

You agree not to use the Site for any unlawful purpose, to infringe on the rights of others, to attempt unauthorized access, or to interfere with its operation.

9. User-submitted content

If you submit reviews, comments, or photos to the Site, you grant Pretty Little Problem a non-exclusive, royalty-free, worldwide license to use that content in connection with the operation and promotion of the Site.

10. Disclaimers

The Site and all products are provided 'as is' and 'as available' without warranties of any kind, express or implied, except as required by applicable law.

11. Limitation of liability

To the maximum extent permitted by law, Pretty Little Problem shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Pretty Little Problem from any claim arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Disputes shall be resolved in the state or federal courts located in California.

14. Changes to these terms

We may update these Terms from time to time. The most current version will be posted on the Site. Continued use after changes constitutes acceptance.

15. Contact

For questions about these Terms, contact support@prettylittleproblem.com.